Mobiles World: 12/13/11

Tuesday 13 December 2011

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Africa Telco strategy shifts to the customer

Officially,Africa is the second largest mobile market in the world and the growth is unstoppable bearing in mind only 30% of continent population owns mobile phones.Over the past month,I have met more than six top executives working with mobile network operators in sub Saharan Africa who revealed to me that their immediate focus is to improve customer service.In my opinion this is a mantra in the telecommunications industry right now and there is plenty of room for improvement in Africa.

Complaints to the Telecommunications regulators in different countries have ballooned in recent years as the complexity of telco products has grown and customer expectations have risen. A good case is in Tanzania where roughly a month ago Tanzania Communication Regulatory Authority came under heavy public outcry because of poor network coverage and congestion.The same has been the case in Uganda.In Zambia a friend revealed to me that the situation is dire.In west Africa,the same applies especially in Cameroon and Nigeria where the government has been forced to intervene.

Africa's major operators, hands on hearts, have sworn to do better and two of the executives swore to me I will see the changes next time we meet.Of course,they are not doing this as an act of charity. They have learned the hard way that bad customer service is expensive to provide. It drives bad volumes within the business like complaints that raise cost and promotes expensive customer churn. Recently,my boss Heikki Makila told me that what is bad for customers is bad for the telcos too.So why haven't Africa mobile network operators already achieved the win-win outcome of better customer service? There are lots of reasons which have come to my mind.

Many operators' legacy IT systems just weren't designed to cope with the rapidly changing multi-product nature of the modern telecommunications business and this is prominently evident in Uganda,Nigeria,Zimbambwe,Tanzania,Zambia and Rwanda. The problems are even worst where stove-piped business units fragment the operators' view of the customer and add complexity to the task of customer management like has been the case with Kenyan network operators.Many operators still don't fully know what data they have, where it is, or how to get it to front-line customer service. Even if they did, they often don't have the business processes to use this information to respond to customer needs in real time.

Solving these problems requires a multi-pronged strategy of IT investment and business re-engineering that is, unsurprisingly, hard to execute. This all has to be done while the business is running at full tilt, without disrupting the services the business provides.By working with Somocon Oy,I have gained insights into the challenges facing network operators in Africa which is one of the fastest growing market globally. Customer service has to be one of preoccupations to any CEO in Africa although it may take a year plus for significant and quantifiable change to flow through.Africa telco's strategy should focus on three main components which are process simplification, customer service improvement, and cost savings because all three are closely related.

What Africa telco's should know is that bad volumes in the company are drivers of cost, and are often caused by poorly-designed process.While talking separately to the six executives,it was very clear that there were no silver bullets where attention could be focused and instead most mobile network operators have gone through a painstaking process of process re-engineering and IT investment.There is no doubt such improvements are off a base of poor customer service, so there is still a lot of work to do.Where there's muck there's brass and if Africa telco's are to succeed in cleaning up their customer service act,then Africans will be winners as well.

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Easy Reject Software

Easy.Reject Software

Easy Reject blocks incoming calls with a busy tone. Short messages are filtered with no sound or light indication and can be viewed in a separate message log in the ER interface.

To block certain contacts, you just need to import them in the application and if you wish to stop rejecting their calls messages, simply delete them from the application menu. You can import contacts from phonebook, from phone log and manually. Hidden callers can also be blocked.

Easy Reject keeps a log of all rejected calls and messages. Details of each rejected event can be viewed in a separate screen, blocked messages can be read and restored.

Easy Reject will be always on unless you "Exit" it from "Options" – "Exit".

What do you need Easy Reject for

Keep a person off your mobile life – ER will filter both calls and short-messages from this contact. You will not be disturbed any more.
Not get disturbed by low priority calls – you may wish not to pick up the call from a specific contact at the moment but not be impolite by leaving the phone ringing.
Stop callers whose numbers cannot be retrieved
Protect from call & SMS SPAM if you receive a lot of advertisement calls andor junk SMS.
Keep your SMS communication private – messages will be filtered with no sound or light indication. However, note that calls from this person will be rejected as well.

Easy Reject competitive features:

* Indicator on your phone's status bar which shows when ER is active
* Auto-start mode
* Blocked messages can be easily viewed and restored
* Various contact import options – import from phone log, import from phonebook, manual import
* Full reject entry log with a detail screen for each reject entry.

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Foreca ForecaWeather V1.4.3 S60v3 S60v5 Nokia Application

Foreca ForecaWeather V1.4.3 S60v3 S60v5 Nokia Applications Software

ForecaWeather is a Symbian application, which provides current conditions, 10 day weather forecasts and
various weather animations for more than 80.000 locations world-wide.
You can also place 10-day forecasts in your phone's calendar as a memo.

Languages supported English, German, French, Italian and Finnish.

Features

Current conditions
Detailed forecast with 6h time-steps
Long 10 day forecast
Weather radar (North Europe and USA)
Temperature forecast map
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Symbol map
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Cloudiness forecast map
Satellite images

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ALON Software Contact Guide Pro V1.11 S60v5 Software

OVERVIEW ALON Contact Guide PRO for S60 3rd Edition is a professional contact manager with call manager included. The application offers full set of actions with contacts: dialing, sending SMS, MMS or e-mail, opening web-browser, quick contacts search, adding and editing contacts, categories support, customization of contacts list and many others.
Call manager allows to manage incoming phone calls and assign different actions such as "Send busy", "Mute", "Reply by SMS", "Answer immediately", "Autoresponder", "None" to call groups and to contacts.

MAIN FEATURES

* All actions with contacts: dialing, sending SMS, MMS or e-mail, opening web-browser, contacts search, adding contacts, editing, support of categories, etc.
* Quick contacts search: you may quickly find the required contact even if your contacts database contains thousands of contacts.
* The detailed contact list contains four tabs: Main, Notes, Photo and Call settings.
* Support full-screen photos and thumbnails.
* Customize personal settings: you may make your contacts database looks like you want. Application allows to change colors, font size, sort contacts by first name, last name and company.
* Customize detailed contact list: you may select the personal information to be shown.

OPERATIONS WITH CONTACTS

* Managing contacts database. You may backup your contacts database, restore contacts, delete contacts, compress your database and find information about it (the quantity of contacts, number of contacts groups, used memory).
* Sending any contact/categories: you can select any contact or a category to send using SMS, MMS, Bluetooth, IR connection.
* Set preferred number: select a number for each contact which will appear at the top of detailed contact list.
* An opportunity of creating a new contact in a certain category.

QUICK CONTACTS SEARCH

* Global search: you may find the contact by any personal information: first and last names, company, job title, phone, note, e-mail, URL, etc. Just type several symbols from any word or number.
* Language independent search – the fastest way to find the contact entry.
* Main search helps to find the required contact by first/last name or by company – it uses information from the main contact list and it is the analogue of T9 search.

CALL MANAGER
Call manager allows to assign different actions such as "Send busy", "Mute", "Reply by SMS", "Answer immediately", "Autoresponder", "None" to call groups and to contacts and manage all incoming phone calls.

Whats New :
Auto start option
An opportunity to assign "Mute" to incoming phone calls
An opportunity to make the application system

1) Download the file Fp2 Hack Test and un-rar it.

2) Copy thefolder "Hack" and paste it to your phone E: directory.

3) Sign the MapDrives.v1.00.Unsigned.sis by your 17 Caps Developers

Certificate from O.P.D.A.

4) Install HelloO.P.D.A_S60_3_X_v_1_0_0.sisx & MapDrives.v1.00.Unsigned_Signed.sisx

5) Run the MapDrives from application folder [after this, you can open x-plore to find whether the "V" drive is exist or not in your phone. Please make sure you close the x-plore and run it again.

6) Remove the MapDrivers by going to the Application Manager

7) Run helloO.P.D.A Select Options –> RunUpdater

8 ) Install the updater.sisx

9) Now your Phone 5800 is completely HACKED