Blackberry users in the United States, Japan and Singapore have reported similar difficulties getting online as their counterparts in Africa,Latin America and Europe.RIM, which makes BlackBerry devices, released a statement saying that BlackBerry subscribers in the Americas may be experiencing intermittent service delays this morning.The firm faced growing calls for compensation from users all over the world. European, Middle Eastern and African BlackBerry owners have now endured three working days without mobile internet access, including email and instant messaging. RIM made no comment on the whether it would offer any money back as it battled to restore services. Users bombarded its Twitter accounts with demands for compensation on Wednesday afternoon.
Etisalat, a mobile operator in the United Arab Emirates', became the first network to announce its customers will be compensated. Both contract and pay-as-you-go customers in the Gulf state wil receive free service equivalent to three days' BlackBerry usage. Africa and Asia operators have made no comment on compensation, but it is understood they do not expect to offer any and blame RIM for the outage. After the service was briefly restored and then collapsed again on Tuesday morning and RIM later said a broken switch in its core infrastructure was to blame for the renewed failure.
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The system is designed to failover to a back-up switch, the failover did not function as previously tested according to RIM. As a result, a large backlog of data was generated and we are now working to clear that backlog and restore normal service as quickly as possible," it said. But by yesterday late in the evening users were still cut off from the internet because my friend Ville Makinnen told me the problem is on.Bloggers and mainstream media have been critical of RIM's communication strategy continued, with many condemning its public handling of the crisis.
The timing is particularly unfortunate for RIM in my opinion, as Apple launches the iPhone 4S and competing internet services this week, including iMessage, a rival to BBM. I feel sorry for this lovely brand that set the pace for smartphone market because they are in a jam and users are panning it. The biggest problem is that no one at RIM seem to know the source of the problems and they are getting themselves into a right pickle. It seems that matters are coming to the boil and this is leaving a very bad taste in the mouth of the millions of middle class customers to whom this service is their every daily bread and butter..
WWW.WANARUA.COM
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